Press Release, 28 January 2026
AutoUnify has introduced AgentUnify, a groundbreaking artificial-intelligence commerce platform designed to transform how people buy and service vehicles online. This new technology makes it possible for consumers to complete almost every part of their car journey from researching vehicles and comparing options to booking test drives and service appointments directly through AI chat assistants such as ChatGPT, without ever leaving the conversation.
As more people turn to AI to help them explore products and make decisions, the automotive industry is rapidly adapting. Traditional dealership websites and lead forms are giving way to conversational experiences driven by AI assistants. AgentUnify taps into this shift by enabling automotive brands including manufacturers, dealerships, and service centers to become fully shoppable inside chatbots. Users can get real-time inventory details, schedule appointments, and even book services while chatting with their AI agent, making the buying and servicing process smoother and more intuitive.
AutoUnify’s solution is powered by its existing unified API platform, AppUnify, which seamlessly connects to the main dealership and service management systems across the industry. This lets AgentUnify provide accurate, up-to-date information and transactional capabilities straight into AI conversations. For dealers, the shift means receiving confirmed bookings and engagements not just cold leads which can significantly improve customer conversion and satisfaction.
Joel Milne, CEO of AutoUnify, says the company sees this as a major pivot in consumer expectations. As buyers increasingly rely on AI not just for discovery but for action, tools like AgentUnify aim to keep automotive commerce firmly in step with modern digital habits.
Compiled using AI
