Press Release, 4 February 2026
KPIT Technologies has teamed up with CRM leader Salesforce to better modernize how vehicle makers handle aftersales service by embedding its Vehicle Relationship Management (VRM) solution on Salesforce’s powerful AI-enabled platform. The collaboration, formalized through a strategic Outsourcing Service Provider (OSP) partnership, will see KPIT’s proven VRM suite deployed on Salesforce’s secure and scalable Agentforce 360 for Automotive platform giving car manufacturers, dealers, and mobility service providers a unified, intelligent system to manage customer and vehicle experiences throughout the life of a vehicle.
In today’s automotive world, aftersales operations face numerous pressures: rising vehicle complexity, higher warranty costs, shortages of skilled technicians, and fragmented IT landscapes that hamper responsiveness and efficiency. KPIT’s VRM platform helps solve these challenges by blending customer and vehicle data with AI capabilities to streamline everything from initial purchase monitoring and predictive maintenance to pre-diagnosis, workshop automation, and resource planning. This approach not only improves customer experiences but also helps OEMs reduce warranty claims, cut vehicle downtime, and boost service throughput KPIT has seen warranty reductions of around 10%, downtime improvements up to 25%, and throughput gains near 20% in past implementations.
By integrating VRM with Salesforce’s industry-specific CRM, automotive businesses gain a single view of driver actions and vehicle telematics, enabling more personalized, proactive service experiences and new monetization opportunities such as connected subscriptions and data-driven offers. The platform offers modules covering data management, triage, scheduling, preventive maintenance, diagnostics and more, all designed to support a smoother and smarter aftersales journey. KPIT’s CEO Kishor Patil highlighted that combining deep domain expertise with Salesforce’s AI foundation will help reshape aftersales into a more proactive, customer-centric service. Salesforce South Asia’s Arundhati Bhattacharya added that this partnership accelerates the shift toward “vehicle-maintenance-as-a-service,” turning complex service processes into seamless, predictive experiences for modern automakers.
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