Leeds, 18 April 2024 – DSSL Group, a company based in Kanpur, India that specializes in transporting bulk materials, particularly for the cement industry, has rolled-out a new fleet and field service management system from BigChange. The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. The system has already helped the Essex-based company offset more than 200 tonnes of CO2 and achieve net zero running for its fleet of vehicles, as well as reducing paper use by around 20,000 sheets a year.
Predominantly specialising in Local Authority CCTV systems and access control systems for Housing Associations, DSSL operates a mixed fleet of more than forty vans and five cherry pickers from its regional operation centres in Essex, Leeds and London. DSSL completes around 100 planned jobs a day. Additionally, they handle 15-30 out-of-hours call outs. They implemented BigChange to replace several disparate and outdated systems.
Since implementing BigChange, DSSL has significantly reduced its back-office administration resource. Automated workflows and integration of management systems have redeployed two full-time staff members within the business. This equates to a saving of around £60,000 per annum. DSSL is also realising improvements in cashflow due to more timely and accurate invoicing and improved management reporting.
“Prior to BigChange we had a job sheet system that was server based, we used Google calendar, a separate tracking system and multiple spreadsheets to manage daily activities such as job raising and invoicing,” commented Aaron Stephens, Managing Director of DSSL Group. “Engineers couldn’t create jobs when responding to call outs. This meant we needed a dedicated member of staff to raise these retrospectively and chase engineers for the required information to close the job for invoicing. Another member of the admin team had the responsibility to print completed job sheets and mark them up for invoicing.”
DSSL selected the BigChange job management system, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system, after just one face-to-face demo. “We understood how our business operated and the workflows necessary for completing and invoicing jobs,” he continued. “However, we also knew this was long winded. We knew we wanted a cloud-based system. We quickly realized that the BigChange methods and processes aligned with our needs. The functionality and vision were there to save us resource from day one, boost customer service, and support us as we continue to grow.”
DSSL customers are noting the changes in the business with real-time sharing of information between the field and the office. They also appreciate more detailed and comprehensive reporting. Southern Housing, one of the largest Housing Associations in the UK with more than 45,000 homes across London, the South East and the Midlands, uses DSSL access control solutions and commented, “We are delighted with DSSL and their performance as they continue to deliver against our targets and KPI’s. Their ability to communicate and put in place processes and procedures is outstanding. They keep customer satisfaction at 98% and complaints at a very low level.”
Some additional features within the BigChange system, such as vehicle checks, driver behaviour alerts, and improved field reporting are available. They are also helping DSSL look after their workforce. These features promote safer and greener driving and identify additional training requirements.
