Uber is the clear global ridesharing market leader, with Didi Chuxing a distant second, and Grab pushing Lyft into fourth place, according to a report by ABI Research.
The competitive assessment analyzes and compares the strength of the current leading ridesharing providers worldwide through an analysis of their market share, innovation programs, strategies, and geographical reach.
In terms of implementation of a true, global ridesharing service, Uber was at the forefront of global development, having implemented its ridesharing services in over 70 countries—more than twice the number of countries of the next best company.
The company also scored within the top three in the remaining implementation categories; Monthly Active Users (MAU) Average Net Revenue Per User (ARPU), and Customer Satisfaction.
DiDi Chuxing, despite having a large 52% global market share due to its dominance in the large Chinese ridesharing market, was found to be slow in expanding their global reach, impacting its overall implementation score.D
Where Uber really leads the market is in innovation. Uber has been at the forefront of innovation in the ridesharing industry since its inception in 2011.
Grab ranked in third place. The company established itself with the third largest market share, behind Didi Chuxing and Uber and its high ranking was further helped by its commitment to developing its ridesharing service and other on-demand services.
The company was found to offer the second most amount of vehicle options to consumers, after Uber, as well as offering other on-demand services such as parcel and food delivery.
Narrowly behind Grab, ranked Lyft in 4th place. Lyft was found to be a highly respected service among users, averaging the highest ARPU amongst all ridesharing providers, $167 per monthly active user as well as having the highest customer satisfaction.
Overall, the results showed that Uber is still the clear global ridesharing market leader.
Source: Press Release by ABI Research