Vehicle Telematics

New technology gives businesses crystal ball capabilities

By Steve Owens, Chief Operating Officer, Intelematics Australia

We love our technology. From waking up in the morning to our smartphone’s alarm and checking it for the news, to our devices enabling us to work from anywhere around the clock. And it doesn’t stop there – when we jump in our cars, we now have systems in place that tell us how to get from A to B the fastest way possible. Technology allows us to fit more into our lives than ever before – so reliability is key. Missing that wake-up call or having the car break down can really interrupt our day. The beauty of technology is that it can help prevent mishaps before they occur.

Intelematics recently explored how algorithms can be used to predict vehicle battery failures. We conducted a trial in the United States, which took in data from thousands of vehicles, covering billions of kilometres.

The predictive battery service works by providing drivers with devices that plug into vehicles, to provide real time data about their vehicle. The data captured encompasses battery performance information, which assesses battery health and predicts four to six weeks out from when a battery will fail. If the algorithm predicts that a battery is set to fail, the distributor, whether it be an auto club or fleet provider, is notified. From there, the driver is contacted with a recommendation to replace the battery before it fails.

Australian auto clubs attend to over 5.6 million call outs per year; and of these, around 30 per cent are battery related. This technology presents potential benefits to these businesses, helping them to anticipate battery failure, reduce call outs, minimise lost time on the road and strengthen trust and credibility among their customers.

The concept of predictive technology is exciting, as it can be used to predict future events, before they occur, allowing us to stay on course and control the sometimes uncontrollable. Everything in our world is connected in some way or another and technology is helping realise these natural relationships. For example, mapping technologies predict the fastest way people can get from A to B, using historical data combined with current traffic conditions. Intelematics provides this service through their signature product “SUNA Traffic Channel”.

Imagine a future when greater things can be predicted. Predictive technology is emerging as a key component of business success. A recent report by Forbes insights and EY found that leaders in the predictive technology space reported gains in operating margins and revenue of approximately 15 per cent. Jayne Landry, global VP and GM of business intelligence at SAP says predictive analytics help companies not only understand why something is happening, but what actions they should take to improve performance in the future.  In addition, predictive capabilities help businesses add value to the lives of their customers by taking service to the next level and delivering a superior customer experience.

Intelematics is already providing predictive battery services to international markets and will be distributing the technology to Australian customers over the next six months. In the not too distant future, Intelematics will also be able to predict problems with tyres, ignition coils and other engine components.  When it comes to predictive technologies, the opportunities for business, and the world – are endless.

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