CCC has announced the availability of CCC OEM Care, a suite of solutions that support OEM certification programs and enable collision repairers, insurers, and auto manufacturers to collaborate on safe, quality repairs.
Included in the OEM Care suite are:
- Shop Locator connects participating OEMs, insurers, and repair shops, making it transparent to all parties which repair shops carry OEM certification, and enabling the promotion of those shops to consumers (via Carwise) and auto insurers (via the CCC ONE platform).
- Network Dashboards provide OEMs with a tool that provides the necessary insight to optimize the performance of their certified-shop networks across a variety of key metrics, including cycle time and customer satisfaction. These and other key performance indicators are available at the shop and industry levels.
- Checklists allow OEMs to share their program parameters with shops, who can use Checklists to standardize and document the highly variable repair process, tracking quality and completeness against a dynamic set of variables.
- Recall services allow OEMs to share open safety-related recall data with collision repair users of the CCC ONE platform who can help identify affected vehicles as repairs are being made and deliver an OEM’s custom instructions to consumers on the steps they need to take to resolve the recall.
It is CCC, together with its affiliates, provides cross-industry solutions to support the vehicle lifecycle. Its solutions and big data insights are delivered through the CCC ONE™ platform to a vibrant network of 350+ insurance companies, 24,000+ repair facilities, OEMs, hundreds of parts suppliers, and dozens of third-party data and service providers.