Avis Car Rental has decided to transform of its fleet in support of its commitment to provide mobility solutions to customers. This initiative will result in 50,000 more vehicles becoming fully connected cars by early 2018, more than doubling the number of connected vehicles in the Avis fleet.
The increased number of connected cars in the fleet of the company would help it in providing the travellers with increased control and convenience over their rental experience while also delivering operational efficiencies.
Connected cars enable an expedited rental experience for customers during pick-up and drop-off by providing Avis with real-time access to vehicle information, including:
- The vehicles’ maintenance needs so that they are addressed promptly and prior to vehicles being rented.
- Fuel consumption measured to the tenth of a gallon for more precise customer billing.
- Mileage readings at the start and end of each rental for a faster experience.
In addition, customers renting a connected vehicle benefit from one-touch returns and instant email receipts. Renters can also use the Avis mobile app to make a reservation, choose the exact car they want when they are at or near the Avis facility, access an instant view of the rental agreement, get assistance on demand and control their rental experience from start to finish.
The connected car technology is set to revolutionise the car rental industry. For years, car rental hasn’t dramatically changed. While vehicles have upgraded and services improved, customers still go to a counter, sign paperwork, collect keys and head to their vehicle. But as the world embraces connected car technology, this will all change – and it’s happening now.
We’ve seen ‘digital’ disrupt and reshape other markets, such as music, photography, retail and – more recently – taxi hire. And, thanks to the connected car, we can now expect to see car rental transformed, too.
Ride-hailing firms have emerged as the earliest adopters of the new technology. Recently we saw Google Inc’s self-driving car unit, Waymo, and U.S. rideshare company Lyft Inc signing a collaboration agreement to bring autonomous vehicle technology into the mainstream. Also, General Motors Co has plans to deploy thousands of self-driving electric cars in test fleets in partnership with ride-sharing affiliate Lyft Inc, beginning in 2018. We all are also aware that Uber has been working aggressively in this field.