USA: Audatex North America has launched a new Android app for AutoWatch, its web-powered repair tracking solution. Audatex AutoWatch gives collision repair facilities a proven way to enhance customer service and improve customer communication by allowing vehicle owners to view the progress of their repairs online. Repairers use the solution daily to upload and post digital photos along with the latest vehicle repair status information, keeping customers up to date through completion of the job.
Now, with the new Android app, repair facilities can make these same updates via the convenience of their mobile phones – whether they’re away from the office or working on the shop floor.
With AutoWatch, vehicle owners can choose to receive vehicle status updates on the web, via email or text message, and can even share updates with friends via Facebook. By providing shops with a communication channel to issue instant repair updates from their desktops and mobile phones, AutoWatch substantially reduces incoming customer phone calls, compresses cycle times and, ultimately, increases customer satisfaction. Through improved customer satisfaction, collision repair facilities can generate more referral business and strengthen their direct repair relationships.
Patrick Schmidlin, Vice President of Product Management, Audatex North America, stated that, “With mobile access becoming increasingly important in today’s connected world, the new app empowers collision repair shops with an easy way to update and access AutoWatch data from anywhere at any time, and supports our mission to connect and support repairers, vehicle owners and insurers through technology.
According to Gordon Henderson, Director of AutoWatch, Audatex North America, said that “Interest in the app is strong and growing, which clearly demonstrates that shops are eager to use their mobile phones as a means to provide customers with instant online repair updates. With more than two million vehicles tracked to date on AutoWatch, we anticipate further growth ahead as vehicle owners increasingly rely upon their smart phones and the Internet to stay on top of the issues impacting their daily lives.”